FREQUENTLY ASKED QUESTIONS
I. HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
Custom orders can take approximately 6 to 8 weeks depending on the printing techniques. We recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time.
II. WHEN SHOULD I SEND OUT MY ITEMS?
SAVE THE DATES
6 to 8 months prior to your wedding date
6 to 8 weeks prior to your wedding date
3 to 4 months prior to your wedding date
3 to 6 months before the wedding.
Please contact us for more details.
III. HOW MANY INVITATIONS SHOULD I ORDER?
When determining how many invitations you will need, be sure to account for addresses rather than individuals. Additional reprints are costly after your design is approved and printed, it is best to determine your needed quantity and then add 20% extra for last minute additions and keepsakes.
IV. CAN MY PROJECT BE RUSHED?
Yes, you may request that your project be rushed. Please contact us as soon as possible with your requested completion date. If your desired date is possible, an additional fee will be added to your total to accommodate the rush order.
V. WHAT HAPPENS IF MY PRODUCT GETS LOST OR DAMAGED IN THE MAIL?
We put a lot of thought into how we package our products; however, if your items do arrive damaged please let us know within 48 hours of receipt so that we can investigate the matter. We are not liable for damage incurred during shipping, and if the damage is due to causes outside our control we will not be held responsible. We purchase insurance for all of our shipments, so if you would like a reprint you will not need to pay for replacement materials, only for the printing fees and re-shipment. Express shipping options are recommended if a re-print is requested.
VI. DO YOU SHIP INTERNATIONALLY?
We work with clients all over the world.
Estimated delivery dates for international orders vary by country, but on average international priority shipping takes 2-3 weeks and international express shipping takes one week.